Knowledge and Insight > Thought Leadership

Young, wealthy clients still prefer the human touch over digital technologies

Joyce Hanson | InvestmentNews, March 2014

Summary: The majority of high-net-worth investors under 40 appreciate the human support their advisers offer, and place great value on advisers' understanding of their goals-based investment needs, a new study shows. The three highest-rated human factors that advisers offer — understanding of individual needs, level of experience and market knowledge — each received a rating of 65 out of 100 on the importance index in the global wealth study released Thursday by SEI Investments Co., Scorpio Partnership and NPG Wealth Management.

Wealth managers should think about customer perceptions about how the service delivery should be evolving. About a third of the world's well-heeled did not feel that they could easily communicate their preferences to their wealth manager using their web channel.”